At Chehal Qadmi, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a clear and simple returns and exchanges process.
1. Exchange Policy
We allow exchanges in the following cases:
Size issues
Defective or damaged products
Incorrect item delivered
Exchange requests must be submitted within 3 days of receiving the order.
2. Return Policy
Returns are accepted only in the following situations:
Manufacturing defects
Wrong product received
All returned items must be:
Unused and unworn
In original packaging
With tags intact
3. Items Not Eligible for Return or Exchange
Used or worn footwear
Products damaged due to misuse
Sale or discounted items (unless defective)
4. How to Request a Return or Exchange
To initiate a request:
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Contact our customer support within 3 days of delivery
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Provide your order number and clear product images
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Our team will guide you through the process
5. Courier & Shipping Charges
Exchange shipping charges may apply unless the issue occurred from our side
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect
6. Product Inspection
Once the product is received, it will be inspected by our quality team.
Returns or exchanges will be approved only after inspection.
7. Processing Time
Approved exchanges or returns are processed within 5–7 working days after the item is received.
8. Cash on Delivery (COD) Orders
For COD orders, refunds (if applicable) are managed according to our internal policies or adjusted through exchanges.
9. Nationwide Delivery
This policy applies to all orders delivered nationwide through our courier partners.
10. Contact Us
For any questions regarding returns or exchanges, please contact us through our Contact Us page.